Terms and Conditions
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Welcome to Craftlan.com (“we”, “our”, “us”).
By accessing or using our website, you agree to comply with and be bound by the following Terms and Conditions.
Please read them carefully before making any purchase or using any part of our website.
If you do not agree with any part of these terms, you must not use our website.
1. General Information
Craftlan is an online store that offers customized and personalized products, including but not limited to photo mugs, fridge magnets, photo frames, and other personalized gifts.
All our products are made with care and creativity to help you capture your memories in unique ways.
2. Eligibility
By using this website, you confirm that:
- You are at least 18 years old, or using the website under parental/guardian supervision.
- You agree to provide accurate, current, and complete information during purchase or registration.
- You are responsible for maintaining the confidentiality of your account and password.
3. Products and Personalization
- We offer a variety of customizable products. The images displayed on the website are for illustrative purposes only.
The actual product may slightly vary due to lighting, screen settings, and production methods. - You are responsible for ensuring that any photos, text, or other content you upload for customization are accurate and do not infringe any third-party rights.
- We reserve the right to refuse any order that contains offensive, inappropriate, or copyrighted material.
4. Order Process
- Browse and select your desired product.
- Customize your design (upload photos/text where applicable).
- Add to cart and proceed to checkout.
- Complete payment securely through our trusted payment gateways.
- You will receive an email confirmation once your order is placed.
Please ensure all details (including shipping address and uploaded files) are correct before confirming your order.
Once placed, customization orders cannot be changed or canceled.
5. Pricing and Payments
- All prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
- We reserve the right to change product prices at any time without notice.
- Payments can be made securely through accepted methods such as UPI, Debit/Credit Cards, Net Banking, and Wallets.
- Orders will only be processed once full payment has been received.
6. Shipping and Delivery
- We ship across India. Delivery times vary based on location and product type.
- Standard delivery usually takes 5–10 business days after order confirmation.
- Delays may occur due to unforeseen circumstances like courier issues, natural disasters, or holidays.
- Once your order has been shipped, a tracking number will be provided via email or SMS.
7. Returns, Replacements & Refunds
As our products are custom-made, we generally do not accept returns or refunds unless:
- The product is damaged or defective upon arrival.
- The product received is incorrect (different from what was ordered).
In such cases, please contact us within 48 hours of delivery with photo proof at info@craftlan.com.
We will arrange a replacement or refund after verification.
8. Intellectual Property Rights
All content on this website — including text, graphics, logos, images, and product designs — is the property of Craftlan or its content creators.
You may not reproduce, distribute, or use any material from this site without written permission.
9. User Content
By uploading or submitting any images, text, or artwork to Craftlan for product customization:
- You confirm that you own or have rights to use such content.
- You grant Craftlan a limited license to reproduce, modify, and print your content for the purpose of fulfilling your order.
- We are not liable for any copyright infringement resulting from the use of user-provided content.
10. Limitation of Liability
Craftlan is not responsible for any indirect, incidental, or consequential damages resulting from:
- Incorrect personalization due to user error.
- Delays in delivery beyond our control.
- Any unauthorized access or use of our website or your data.
Our maximum liability, in any case, shall not exceed the total amount paid for the product.
11. Privacy and Data Protection
We respect your privacy.
Please refer to our [Privacy Policy] and [Cookies Policy] pages for details on how we collect, use, and protect your personal information.
12. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice.
Any changes will be effective immediately upon posting on this page.
Your continued use of our website after changes indicates acceptance of the revised terms.
13. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising from or related to these Terms will be subject to the exclusive jurisdiction of the courts in [Your City, e.g., Mumbai, Maharashtra].
14. Contact Us
If you have any questions or concerns about these Terms, please contact us:
📧 Email: infot@craftlan.com
📞 Phone: +91 6301978149
📍 Address: Hyderabad, India
Craftlan — Create. Customize. Cherish.
